Business Terms and Conditions


Please read all these terms and conditions and ensure that they contain everything that you want and nothing that you are not happy with. If you are unsure about anything, please call us on 07788 960201


  1. These Terms and Conditions will apply to the purchase of services and goods by you (the Client or you)
  2. Your required services and goods are provided by John Lowe trading as Millstream Catering of Unit 2D, Old Hall Farmyard, Priory Lane, Little Wymondley, Hertfordshire, SG4 7BL with email address; telephone number 07788 960201; (the Supplier or us or we).
  3. These are the terms on which we sell all Services and Goods to you. By ordering any of the Services or Goods, you are agreeing to be bound by these Terms and Conditions.

Booking your event with Millstream Catering

  1. All event bookings are required to be confirmed in writing by the Client.
  2. Your event date is secured once we have received your booking deposit (this deposit is non-refundable should your event be cancelled): see 25 below.
  3. All bookings are subject to a minimum number of guests. This number will be confirmed in writing by us to the Client.

Booking Deposit

  1. A deposit equating to 20% of the quotation supplied to the Client by us, is required with your booking confirmation. This deposit will be deducted from the total cost of the event which will be advised by us to the client no later than 14 days prior to the event date: see 21 below.
  2. Payment methods available are bank transfer, debit card, credit card and cash. Cheques will be accepted, but funds will have to clear in our bank account before a booking is confirmed and before the event date.

Additional Deposits

  1. An additional deposit will be required for any non-service bookings such as the supply of bar trays, glassware, crockery, cutlery, utensils or table linen by us for use by the Client during the event.
  2. A minimum of £100 will be added to the total event cost and refunded via bank transfer following the return (in full & undamaged) of all items to us. Any items not returned will be chargeable and will be charged against the deposit before any part is refunded.

Booking Confirmation

  1. Once we are in receipt of the Clients deposit/s a booking confirmation will be issued including an event summary, draft menu and estimated costs based on the number of guests and options selected by the Client.
  2. A client tasting session is available for bookings of a minimum of 100 guests. Sessions are by appointment only and can be arranged for weekdays between 1pm and 3pm. These are subject to the menu selected and the event type. Tastings are chargeable at a cost of £50.00 per person.

Price Variations

  1. If children over 7 years of age are attending your event, they will be payable at the adult rate; children under 7 will be payable at 50% of the adult rate; children under 3 will be free of charge. These count towards the minimum number of guest requirements on the rate paid basis.
  2. Any revision to menu selections for children must be discussed with us as soon as possible. No additional special arrangements will be available unless they are discussed and agreed by us at least 14 days before the date of the event


Dietary Requirements and Allergies

  1. We will endeavour to provide suitable variations to the Clients menu for any guests with special dietary requirements or allergies, where this information has been provided in advance and agreed to by us, no less than 14 days prior to the event.
  2. Where produce is bought in from an external supplier, we may not be able to confirm the absence of any ingredients liable to cause allergies.

Client Venue

  1. We may need to visit the function venue with the Client prior to the event to establish the catering facilities available and to discuss additional options.
  2. We will advise the Client in the event we require access to water, electricity and/or lighting. It is the responsibility of the Client to ensure that these facilities are suitable to our requirements and in place prior to the event.
  3. We shall require access to the venue prior to and after the event to deliver/collect equipment.
  4. When we supply a mobile bar to a venue for a Client event, our Bar Licence is subject to strict time limits and these will not be broken or compromised, under any circumstances.

Final Payment of Event Costs

  1. All catering services to be provided to the Client by us are to be paid for in full prior to the event. Final guest numbers must be confirmed no later than 21 days prior to the event. This information will allow us to create a total event cost invoice and arrange staffing where applicable.
  2. This invoice is due for payment no later than 14 days prior to the event.
  3. Once final guests’ numbers have been advised, we cannot accept any reduction; we are happy to accept any increases in requirements provided that reasonable notice is given to us by the Client in writing.
  4. Should a request be received regarding an increase in numbers after the final invoice has been settled, we reserve the right not to accept these. Where we can respond to such increases, an additional invoice will be sent to the Client, payment will be due for immediate settlement.
  5. As cancellation insurance is not available to a catering supplier, the Client is advised to arrange such insurance to recover any losses he may incur.

Cancellation Fees

  1. In the event that the Client has to cancel the booking, we will require confirmation in writing from the Client. The booking deposit will be retained, and the following charges will apply,
  2. Cancellation received with less than one months’ notice prior to the event – 50% of the final event cost
  3. Cancellation received with less than 14 days prior to the even – 100% of the final event cost
  4. The final event costs will be calculated on the number of confirmed guests at the agreed price per head. Where the final numbers have not been confirmed by the Client, the final event cost will be based on the number of guests included in the original quotation given by us.
  5. Any additional costs incurred by us in preparation of the event up until the point of cancellation, will be charged to the client. This will be to cover our administrative costs, supplies, travel and sub supplier costs etc.

Client Food and Drink

  1. We will accept no liability for any food supplied by the Client themselves or by another Caterer during the event.
  2. Where the Client has made arrangements for food in addition to the services supplied by us, for example an evening buffet or hog roast, we will require a Food Disclaimer Form to be completed and returned to us no later than 14 days prior to the event.
  3. Where the Client requires service of arrival drinks and or table wine during their event, we are happy to provide waiting staff subject to prior arrangement and additional fees.


  1. Millstream Catering reserves the right to increase the prices of our catering services as a result of economic factors such as inflation and supplier resources. We will provide 7 days’ notice in writing should this happen.

Client use of Millstream Catering Property and Clients Personal Property and Gifts

  1. By payment of the Additional deposit, the Client agrees to accept any loss or damage to any equipment, glassware, crockery, cutlery or utensils supplied by Millstream Catering for the event, including any loss or damage caused by the Client’s guests.
  2. The use of candles with naked flames by the Client for centrepieces or decorations where we have supplied the linen is strictly prohibited.
  3. Any damaged or missing linen will result in an additional charge payable by the client after the event.
  4. Millstream Catering will not be held responsible for the theft, loss or damage to any personal effects of the Client or of their guests, or gifts brought into the function venue by the Client’s guests.

Millstream Catering Liability

  1. Millstream Catering accept no liability under any claim whatsoever (be it by negligence or otherwise) arising from any loss over the figure of the existing Millstream Catering Public Liability Limit of Indemnity. This figure, which may change from time to time, is available on request.

Force Majeure

  1. Millstream Catering shall incur no liability to the Client if performance of the contract is prevented or hindered by any case whatsoever beyond the control of Millstream Catering and in particular but without prejudice to the generality of the foregoing, by act of fire, flood, subsidence, sabotage, accident, strike or lock out and shall not be liable for any loss or damage resulting there from suffered by the Client.


  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation regarding your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be found on our website.
  3. For the purpose of these Terms and Conditions:
  4. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the General Data Protection Regulation (EU) 2016/679: (the GDPR).
  5. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
  6. We are a Data Controller of the Personal Data that we become aware of or we process in providing the Services and Goods to you.
  7. Where you supply Personal Data to us so we can provide Services and Goods to you, and we process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
  8. before or at the time of collecting Personal data, we will identify the purposes for which information is being collected;
  9. we will only process Personal Data for the purposes identified;
  10. we will respect your rights in relation to your Personal Data; and
  11. we will implement technical and organisational measures to ensure your Personal Data is secure.
  12. For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following email address,

Governing Law, Jurisdiction and Complaints

  1. The Contract between us and the Client (including any non-contractual matters) is governed by the law of England and Wales.
  2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Client lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.
  3. We try to avoid any formal dispute procedures, so we undertake to deal with complaints as follows:

In the event of a dispute about our Services and Goods, the Client should contact us within three days of the date of the event. We will immediately engage with the Client to find a solution. We aim to respond with an appropriate solution within seven working days of the Client’s intimation in writing that there may be a dispute concerning our Services and Goods.